Terms and Conditions

This document governs the terms and conditions applicable to reservations made at the Anton1929 restaurant of Hotel Touring Dolomites, located at Via Dursan 17, Santa Cristina Val Gardena (BZ). Access to and use of our reservation service implies full acceptance of the terms set out herein. Please read the following carefully.

Reservation Methods

We accept reservations exclusively online via the booking system on our website.
Reservations are valid only upon confirmation of payment of the deposit (see Section 2).
Reservations for more than 8 people cannot be made directly via the website: please contact us directly (by phone or WhatsApp). Confirmation will be subject to availability verification. In some cases we may request:
- Credit card as guarantee;
- Multiple online reservations under the same name to cover the total number of guests;
- Personalized conditions, which may be communicated in writing.

Deposit and Reservation Validity

A deposit of €15 is required for each person booked, regardless of age.
Payment is made via the methods accepted by the online system.
The reservation will be considered confirmed only upon full receipt of the deposit for the total number of guests booked.
The deposit will be deducted from the final bill at the time of dinner.

Cancellations, Changes and Refunds

Cancellations with a refund of the deposit are allowed only if made at least 48 hours before the reservation time.
Changes of time or date made within the 48 hours prior to the reservation will be treated as late cancellations, with loss of the deposit. Any exceptions may be granted only upon request and at Management’s discretion.
Refunds will be issued via the same payment method used for the deposit.
Partial cancellations (e.g., reduction in the number of people) are subject to the same rules. The deposit is forfeited for each person not present, unless notice is given more than 48 hours in advance.

Delays and No-Show

In the event of an unnotified delay of more than 15 minutes, the table may be reassigned to other guests and the deposit will not be refunded.
If we are notified in advance, the maximum tolerated delay is 30 minutes. Beyond this limit, even if notified, the restaurant reserves the right to consider the reservation a “no show” and retain the deposit.
Any exceptions may be evaluated by Management but are not guaranteed.
Delays must be communicated via WhatsApp at +39 0471 793119 or another verifiable means.

Dress Code and Conduct

A proper dress code is required. Not allowed: beachwear, excessively informal or malodorous clothing, items with offensive writings/images, clothing that inappropriately exposes the body.
Guests must behave respectfully toward other patrons and staff and follow the instructions of the dining room personnel.

Prohibited behaviours (by way of example and not exhaustive):

Assaults, threats, harassment, vulgar, discriminatory or offensive language (on the basis of race, gender, religion, orientation, disability, age, nationality, etc.).
State of intoxication or under the influence of substances; introduction or consumption of illegal substances.
Shouting, yelling, music or videos from personal devices with the speaker on; prolonged phone calls in the dining room that disturb other guests.
Smoking or e-cigarettes in indoor areas; only permitted in outdoor areas where indicated.
Bringing in food or beverages from outside without Management’s authorization (except for documented needs agreed in advance, such as celebration cakes—which may be subject to a service surcharge).
Improper use of furniture/equipment, moving tables or chairs on your own in a way that hinders service or escape routes; occupying areas not accessible to the public.
Intrusive photo/video shooting or with flash that disturbs guests; it is forbidden to film other customers or staff without their consent.

Consequences: Management may deny access or remove anyone who does not comply with this code of conduct. In such cases, no refund of any deposit paid will be made; any consumptions already ordered remain due. For damage to persons or property, repair/replacement costs may be charged and the competent authorities may be involved.

Group Reservations

Online reservations are accepted for a maximum of 8 people.
For larger groups, direct contact with Management is mandatory for case-by-case assessment.
Multiple reservations for large groups without prior agreement are not permitted.

Parking

The restaurant does not guarantee the availability of private parking nor does it offer vehicle custody service.
Nearby public parking managed by the Municipality of Santa Cristina Val Gardena is available, including the Centro Iman (a short distance away).
Parking spaces at the hotel/restaurant (if available): not bookable, not guarded and assigned on a first-come, first-served basis. Use is at the exclusive risk of the owner/driver; Management may request that the vehicle be moved for operational or safety reasons. In case of parking in prohibited or obstructive areas, removal at the owner’s expense may be arranged.
The restaurant assumes no responsibility for fines, removals, damage, theft or vandalism related to customers’ vehicles, whether in authorized public areas or within the hotel/restaurant areas/parking lots, even if parking was in accordance with the rules. Parking is in any case at the exclusive risk and responsibility of the owner/driver.

Allergies and Intolerances

Guests with allergies or intolerances must inform us at the time of booking and upon arrival at the restaurant, specifying who is affected and the type of allergy.
Despite the care taken in preparation, we cannot guarantee the total absence of cross-contamination.
In the absence of communication, we decline any responsibility for possible allergic reactions.

Animal Policy – No Animals Admitted

The restaurant does not admit animals of any kind in indoor and outdoor areas open to the public, including pets and emotional-support/therapy animals.
Exceptions only where required by law: guide dogs for visually-impaired persons and assistance dogs recognized under current legislation may be admitted; suitable documentation may be requested (e.g., handler ID/training certificate and clear identification).
For dogs admitted by law: a leash is mandatory; a muzzle must be carried and worn upon staff request or whenever necessary for safety/hygiene reasons (e.g., crowded settings, uncontrolled behaviour).
Animals admitted by law are not permitted to access food preparation/handling/storage areas (kitchens, pantries, production rooms), pursuant to applicable food-hygiene regulations.
If adequate documentation is not provided, or if behaviour compromises safety/hygiene or normal service operations, Management may deny access or require the animal and handler to leave.
Failure to comply may result in reservation cancellation under the prevailing Terms & Conditions; any deposits will not be refunded.
To ensure proper arrangements, advance notice of the presence of a guide or assistance dog is required at the time of booking or at least 24 hours before arrival.

Invoicing

Any request for a tax invoice must be made at the time of booking or, in any case, before the receipt is issued, providing all necessary details (company name, VAT number, tax code, SDI/PEC).
Invoices will not be issued retroactively for payments already closed with a receipt.

Payment and Bill

A single bill is issued for each table.
The restaurant is not obliged to split the bill among several people: any divisions must be handled by the guests themselves.

Liability and Damage

The restaurant declines any responsibility for lost or unattended personal items.
Customers will be held responsible for any damage to facilities, furniture or equipment.

Improper Use of the Reservation System

Multiple, fraudulent or malicious reservations will be cancelled without notice.
We reserve the right to refuse or block users who abuse the reservation service.

Service Changes and Superior Forces

In the event of extraordinary circumstances (technical failures, adverse weather conditions, force majeure), the restaurant reserves the right to modify opening hours, suspend or cancel reservations.
In such cases, the deposit will be refunded in full.

Rights and Communications

These Terms may be updated. Updated versions will be published on the website.
These Terms and Conditions are governed by Italian law. In the event of any discrepancy between translations, the Italian version shall prevail. For any dispute arising from or related to these Terms, the Court of Bolzano (Italy) shall have exclusive jurisdiction.
For information or requests:
- Address: Via Dursan 17, Santa Cristina Val Gardena (BZ)
- Customer WhatsApp: +39 0471 793119